FAQ
Frequently Asked Questions (FAQ)
1 - Move-In / Move-Out Cleaning Scope
*What is included in a move-out cleaning?
Move-out cleaning focuses on deep cleaning of kitchens, bathrooms, floors, surfaces, and commonly used areas. Specific tasks may vary depending on the condition and size of the property.
*Does the cleaning include inside appliances or inside cabinets?
Yes. Cleaning inside appliances, cabinets, and closets is included as part of move-in and move-out cleaning and does not need to be requested in advance.
*Does move-in or move-out cleaning include yards, garages, or other outdoor areas?
No. Outdoor areas, such as yards or the exterior of windows, are not included in move-in or move-out cleaning. However, small areas such as balconies or garages can be included if requested in advance and if access is provided.
*What if the property is in poor condition?
Properties requiring additional time due to heavy buildup or neglect may require adjustments to the estimated hours.
*What if there is trash in the home?
It is normal for move-in or move-out cleaning to involve some trash. Trash will be sorted and placed in the home’s existing bins or set aside in a designated area for the client to remove after cleaning. Please note that we do not provide trash disposal at municipal dumps, and I do not have a vehicle to transport waste offsite.
1 - Scheduling & Access
*Can the cleaning be done on the same day as the move or with some furniture still in the home?
No. The presence of items left on the floor, heavy furniture (such as sofas), or multiple people moving objects around makes thorough cleaning impossible and can compromise the quality of the work.
Ideally, the home should be empty, or only small items that will be removed after cleaning should remain. Light items can be organized in a specific area during the cleaning, and this does not affect the service.
*Do I need to be present during the cleaning?
No. As long as access to the property is provided, your presence is not required.
*Do you work with moving companies or property managers?
Yes. Cleaning services can be coordinated with moving companies, landlords, and property managers when scheduling allows.
3 - Time & Pricing
*How many hours will the cleaning take?
The number of hours depends on the size, condition, and layout of the property. A preliminary estimate is provided after reviewing the home’s details.
*Is a minimum number of hours required?
Yes. A minimum of 6 hours applies to all cleaning services.
*How is pricing calculated?
Services are billed at $55 per hour, and clients are charged only for the actual hours worked.
*Is the hourly rate negotiable?
No. The hourly rate reflects the physical demands and professional standards of the service and is not negotiable. If the rate does not align with your expectations, this service may not be the right fit.
*(Important) What if the cleaning takes less or more than the agreed minimum hours?
A minimum of 6 hours applies to all cleaning services. You will only be charged for the actual hours worked. For example:
If a 6-hour appointment is scheduled but the cleaning takes only 4 hours, you will be charged for 4 hours.
Conversely, if the cleaning requires more time due to larger spaces, additional rooms, or challenging conditions that were not previously reported (such as unusually large kitchens, multiple living areas, extra closets, or pantries) the cleaning may exceed the originally agreed hours, and you will be charged for the total time worked.
"Please keep this in mind before booking and be realistic about the needs of your home. For instance, appliances like ovens or refrigerators that have not been cleaned for months or years may require additional time to reach a thorough clean."
4 - Supplies & Products
*Do I need to provide cleaning supplies or equipment?
No. All necessary cleaning supplies and equipment are provided unless otherwise agreed in advance.
*What cleaning products do you use?
I use high-quality, trusted cleaning products, including the full line of Method plant-based cleaners, Bona Floor Cleaners, and other premium products. I do not use baking soda-based DIY cleaners. In some cases, especially for move-in or move-out cleaning, the use of bleach may be necessary. When properties have a septic system, bleach is used in very small amounts and wiped up immediately to avoid contact with the septic system.
5 - Policies & Payments
*When is payment required?
A 50% deposit is required to confirm the appointment. An invoice reflecting the total hours worked is issued after the service.
*What is your cancellation policy?
To respect scheduled appointments and ensure availability, cancellations must be made at least 24 hours in advance to qualify for a deposit refund. Cancellations made with less than 24 hours’ notice, as well as no-shows or inability to access the property, are non-refundable.
*Are you insured?
Yes. I carry appropriate insurance for professional cleaning services.
6 - Photos & Records
*Are photos taken before or after the cleaning? Will they be shared online?
Photos may be taken as a record of the work performed or at the client’s request to document before and after results. Once delivered to the client (if requested), all photos are deleted. Respect for your property is a priority, and no images are used for promotional purposes or shared on public platforms.
7 - Special Situations
*Will you send someone else to perform the cleaning?
I personally perform all cleaning services and do not work with independent teams. On rare occasions, I may bring an assistant without prior notice, but I am present for 100% of the cleaning.
*What if I have pets at the property?
I am experienced in working around pets. Please inform me in advance if animals will be on site, and provide any special instructions regarding their safety or handling.